Contact Us
We're here to help! Our customer service team is available Monday through Friday, from 8 AM to 5 PM.
- For immediate assistance, use our Live Chat during business hours.
- Need help with an online order? Call us at 877-800-5850, extension 3, or shoot us an email at web@lacrosseunlimited.com.
- Alternatively, you can send us a message using the form below.
Frequently Asked Questions
When will my order ship?
Orders placed before noon for non-custom items will ship out the same day. All other orders will ship the following business day. Customized items such as custom helmets, dyed/strung sticks, and custom-printed apparel have longer lead times and can take 3-5 business days to process before shipping.
When should I expect to receive my order?
- Economy Shipping - 3-10 Business Days (occasionally delivers on weekends)
- Standard Shipping - 2-6 Business Days (occasionally delivers on weekends)
- 2 Day - 2 Business Days (no weekend deliveries)
- Standard Overnight - 1 Business Day (no weekend deliveries)
How do I track my order?
When your order ships, we’ll send you an e-mail with FedEx tracking or you can track your order here. If you can’t locate this email, you can contact our customer service team at web@lacrosseunlimited.com.
What is Lacrosse Unlimited’s return policy?
Returns have 30 days from the date of delivery for a full refund and must be unused in the original manufacturer's condition. All returns over 30 days will be issued a store credit or online gift card. After 60 days, products no longer in-line from manufacturers are subject to management's discretion. Orders can be returned online or returned or exchanged at any of our store locations. For online returns, we charge a flat rate of $9.99 which will be deducted from your total refund. Returns due to Lacrosse Unlimited error are not subject to return shipping charges. We do not allow online exchanges at this time. We recommend placing a new order or visiting a store location for an exchange. Please note clearance/sale items, custom dyed and strung heads, personalized apparel, and accessories are ineligible for return or exchange.
Does expedited shipping speed up custom orders?
No, expedited shipping would only speed up the shipping time, not the processing time on custom items.
Can I return a custom item (helmet, tee, or custom-dyed head)?
No, you cannot. All custom items are final sale and ineligible for return or exchange.