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Return Policy


Return Window

  • Items may be returned within 30 days of delivery for a full refund, provided they are unused and in original manufacturer condition.
  • Returns between 31–60 days are eligible for store credit or an online gift card.
  • Returns after 60 days may be declined or accepted at management’s discretion.

 

Return Options

  • Start an online return here.
  • Bring your item to any Lacrosse Unlimited retail store.

 

Return Shipping Rates

  • Online returns incur a $9.99 flat-rate return shipping fee, deducted from your refund.
  • If the return is due to a Lacrosse Unlimited error, we’ll cover the return shipping cost.

 

Extended Holiday Return Policy

  • Purchases made during the holiday season qualify for our extended return window.

  • Holiday returns must still meet all other return conditions (unused, in original condition, not a final sale item).

  • Proof of purchase (receipt or order confirmation) is required.

 

Items NOT Eligible for Return

The following items are final sale and cannot be returned or exchanged:

  • Custom-dyed or custom-strung heads

  • Clearance or sale merchandise

  • Personalized apparel or accessories

  • Custom color helmets

  • Custom field shields

  • Team store or specialty items


Custom Heads & Personalization

  • Custom heads are made to order and are non-returnable.

  • If a custom-strung or dyed head breaks during normal play within 30 days, we’ll replace the dye and stringing (head must be covered by the manufacturer’s warranty).

  • The manufacturer's warranty typically covers the head itself for 6 months, but does not cover any customization.

 

Warranty Coverage

  • Within 30 days: Items may be covered under a limited warranty by Lacrosse Unlimited or the product manufacturer.

  • After 30 days: Warranty issues must be addressed directly with the manufacturer.

  • Warranties cover defects in materials or workmanship and do not cover damage due to wear and tear, misuse, customization, or unauthorized repairs.

  • Learn more here: Manufacturer Warranty

 

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