See below to view each manufacturer's warranty information against defects during normal play.

 

ALL Manufacturer Warranties Are Void On Custom Dyed Lacrosse Heads.

 

Lacrosse Unlimited is an Authorized Dealer for all brands we sell online and at retail stores. Buying from an authorized dealer allows your equipment to be covered under the brand's limited warranty. Each product's limited warranty period is specified on the manufacturer's website/packaging. The warranty period is effective from the original date of purchase on the Lacrosse Unlimited receipt/invoice or online by registering for an account. Lacrosse Unlimited covers the first 30 days from the purchase date. After 30 days please contact the manufacturer directly using the links below:

 

Brine
Cascade
ECD
EPOCH
Maverik
Nike (equipment powered by STX)
Nike Footwear
StringKing
STX
TRUE
Under Armour
Warrior

 

Chrome Heads

 

Any un-playable damage is eligible for a warranty claim up to 60 days from purchase. Chipping and scratching of the chrome paint is not considered un-playable, as this falls under "natural wear and tear" as is the case with normal dye options.

New Balance Cleats Warranty

Please note that New Balance does not have an official warranty on cleats.

 

Return Period: Within 60 days of purchase.

 

For New and Unworn Cleats: Returns must be in new condition, just as you received them. New Balance and Lacrosse Unlimited reserve the right to refuse returns of worn or damaged merchandise.

 

For Damaged or Defective Items: Upon examination and agreement by Lacrosse Unlimited/NB we offer a full refund for items that are damaged in transit or have a manufacturer's defect. To claim a manufacturing defect on New Balance cleats purchased from Lacrosse Unlimited within 60 days of purchase. Please see below.

 

For Online Purchases

 

Email Customer Care at web@lacrosseunlimited.com with images showing the concerned areas of the product, the soles of the shoes, and the underside of the tongue displaying the product information.

Include your online order number in your email.

Please note that defective items sent back to our warehouse without prior approval will not be reimbursed. 

 

For In-store sales and returns:

 

Please visit a Lacrosse Unlimited store. Ensure to bring all original packaging and the receipt or proof of purchase. Upon examination and agreement by Lacrosse Unlimited/NB we offer a full refund for items that are damaged in transit or have a manufacturer's defect. Lacrosse Unlimited reserves the right to refuse returns of worn items that are not deemed a factory defect or that may be deemed “natural wear and tear.”

 

Final Note: This return policy is specific to New Balance cleats purchased at Lacrosse Unlimited stores or through our online platform. For purchases made through other retailers or directly from New Balance, please refer to their respective return policies.