Return / Exchange Policy

For general questions regarding return/exchanges please contact Lacrosse Unlimited at 877.800.5850 or email web@lacrosseunlimited.com.

Returns have 30 days (60 day extension during holiday season) from date of purchase for a full refund and must be unused in the original manufacturer's condition. All refunds over 30 days will be issued a store credit or online gift card. After 60 days, products no longer in-line from manufacturers are subject to management's discretion. Orders can be returned online or returned or exchanged at any of our store locations. Returns due to Lacrosse Unlimited error are not subject to return shipping charges. We do not allow online exchanges at this time. We recommend placing a new order or visiting a store location for an exchange. Please note Final Sale merchandise and custom dyed and strung heads, personalized apparel, and accessories are ineligible for return or exchange.

All return packages must include the return form below (print). Please fill out the form to the best of your abilities and send your return to the address on the form. 

Click here to download the Return Form

Lacrosse Unlimited reserves the right to all decisions regarding returns, exchanges and errors. We are not responsible for returns until item is received and accepted at our warehouse. Customized items which include team stores items, custom dyed and/or strung heads and any other specialty personalized merchandise are not valid for return.

Within 30 days of sale, your purchase is under limited warranty by Lacrosse Unlimited or our manufacturers to be free of defects in materials or workmanship under normal use as deemed by warranty provider. This limited warranty excludes damage resulting from improper care, use, accidents, modifications, unauthorized repairs, normal wear and tear or other causes not related to defects in materials and workmanship.

Many products have warranties beyond the 30 day period through our manufacturers, which apply to the product only and not to any additional rendered services such as head dyeing or stringing. After 30 days, only the manufacturer warranty will apply, so any defective product must be returned directly to the manufacturer with valid receipt. The manufacturer will assess the defect and make a determination regarding repairs, replacement, or substitution of similar items. Manufacturer warranty details and return procedures can be found here: Manufacturer Warranty

Lacrosse Unlimited offers gift receipts on any items purchased as a gift to allow the recipient to receive a store credit via our Lacrosse Unlimited Gift Card to return and make a new purchase.

Custom-Color Helmets

Custom order helmets may only be exchanged but will incur a 20% restocking fee, which is imposed by the helmet manufacturers. A Custom-Color helmet is any helmet other than solid white with black facemask. We can only allow express shipping on custom helmet orders after the helmet is manufactured. Customer error on exchange(s) are charged a $9.99 return shipping fee.

Custom Dyed / Strung Heads

Each Custom Dyed/Strung head is customized for your order and are Final Sale and ineligible for return. Custom Dyed and/or strung heads policy applies to Lacrosse Unlimited custom dyed and/or custom strung head. As an Authorized Dealer of all manufactures, your custom dyed head maintains the head warranty during original first 6-month period. Lacrosse Unlimited will replace the dye/string within first 30 days if head breaks during normal play. Please note, manufacturer warranty does not cover customization.

Custom Apparel

Custom apparel, gear, and any personalized items are Final Sale and are ineligible for return.

Cascade Field Shields

Cascade Field Shields are ineligible for return.