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Frequently Asked Questions

 

Shipping

 

When will my order ship?

Orders placed before noon for non-custom items, will ship out the same day. All other orders will ship the following business day. Customized items such as custom helmets, dyed/strung sticks and custom printed apparel have longer leads times and can take 5-7 business days of processing before shipping.

Does expedited shipping speed up custom orders?

No, expedited shipping would only speed up the shipping time, not the processing time on custom items.

When should I expect to receive my order?

Economy Shipping - 3-10 Business Days (occasionally delivers on weekends)
Standard Shipping - 2-6 Business Days (occasionally delivers on weekends)
2 Day - 2 Business Days (no weekend deliveries)
Standard Overnight - 1 Business Day (no weekend deliveries)

Can I ship to an international address?

LacrosseUnlimited.com can only ship orders to the United States and Canada.

What is the cutoff time for Expedited delivery?

Orders with expedited delivery must be placed before 9:30AM EST to ship out the same day. Otherwise, it will ship out the next business day.

How do I track my order?

When your order ships, we’ll send you an e-mail with FedEx tracking or you can track your order here. If you can’t locate this email, you can contact our customer service team at web@lacrosseunlimited.com.

Can I ship to an APO/FPO address?

Yes, but you may experience shipping delays. Please select the economy shipping option at checkout. You may experience delays if the order features a dropship item that is being shipped directly from a vendor.

Returns

 

What is Lacrosse Unlimited’s return policy?

Returns have 30 days (45 day extension during holiday season) from date of delivery for a full refund and must be unused in the original manufacturer's condition. All returns over 30 days will be issued a store credit or online gift card. After 60 days, products no longer in-line from manufacturers are subject to management's discretion. Orders can be returned online or returned or exchanged at any of our store locations. For online returns, we charge a flat rate of $9.99 that will be deducted from your total refund. Returns due to Lacrosse Unlimited error are not subject to return shipping charges. We do not allow online exchanges at this time. We recommend placing a new order or visiting a store location for an exchange. Please note clearance/sale items, custom dyed and strung heads, personalized apparel, and accessories are ineligible for return or exchange.

Can I return a custom item (helmet, tee, or custom dyed head)?

No, you cannot. All custom items are final sale and ineligible for return or exchange.

How do I make a return?

Online Returns

  • 1. Start an online return here
  • 2. Locate your order # and email and follow the prompts to start your return.
  • 3. Submit your return. You will receive a pre-paid return shipping label that will also be included in your return emails. Please note: you are responsible for the return shipping cost of $9.99 that will be deducted from your total refund. However, if there is an error on our end we will waive the return shipping cost. Contact us right away if there is a problem with your order.
  • 4. Place you return back into the original packaging and attach the Fed Ex return label to the outside of the package and drop off at your nearest Fed Ex location.
  • 5. Once the order is received at our warehouse and goes through quality inspection, we will issue you a refund to your original form of payment or merchandise credit.You will be refunded for the item(s) minus the $9.99 return shipping cost.

    • In-Store Returns

    We offer FREE returns or exchanges 30 days from date of delivery at any of our store locations. Find your nearest location here

    Warranty

     

    What is our warranty policy?

    See below to view each manufacturer's warranty information against defect during normal play.

    ALL Manufacturer Warranties Are Void On Custom Dyed Lacrosse Heads.

    Lacrosse Unlimited is an Authorized Dealer for all brands we sell online and at retail stores. Buying from an authorized dealer allows your equipment to be covered under the brand's limited warranty. Each product's limited warranty period is specified on the manufacturer's website/packaging. The warranty period is effective from the original date of purchase on the Lacrosse Unlimited receipt/invoice or online by registering for an account. Lacrosse Unlimited covers the first 30 days from purchase date. After the 30 days please contact the manufacturer directly using the links below:

    Brine
    Cascade
    ECD
    EPOCH
    Lacrosse Unlimited
    Maverik
    Nike (equipment powered by STX)
    Stringking
    STX
    TRUE
    Under Armour
    Warrior

    New Balance Cleats Warranty

    Please note that New Balance does not have an official warranty on cleats.

    Return Period: Within 60 days of purchase.

    For New and Unworn Cleats: Returns must be in new condition, just as you received them. New Balance and Lacrosse Unlimited reserve the right to refuse returns of worn or damaged merchandise.

    For Damaged or Defective Items: Upon examination and agreement by Lacrosse Unlimited/NB we offer a full refund for items that are damaged in transit or have a manufacturer's defect. To claim a manufacturing defect on New Balance cleats purchased from Lacrosse Unlimited within 60 days of purchase. Please see below.

    For Online Purchases

  • • Email Customer Care at web@lacrosseunlimited.com with images showing the concerned areas of the product, the soles of the shoes, and the underside of the tongue displaying the product information.
  • • Include your online order number in your email.
  • • Please note that defective items sent back to our warehouse without prior approval will not be reimbursed.

    For In-store sales and returns:

    Please visit a Lacrosse Unlimited store. Ensure to bring all original packaging and the receipt or proof of purchase.Upon examination and agreement by Lacrosse Unlimited/NB we offer a full refund for items that are damaged in transit or have a manufacturer's defect. Lacrosse Unlimited reserves the right to refuse returns of worn items that are not deemed a factory defect or that may be deemed “natural wear and tear.”

    Final Note:This return policy is specific to New Balance cleats purchased at Lacrosse Unlimited stores or through our online platform. For purchases made through other retailers or directly from New Balance, please refer to their respective return policies.

    • Email Us
    web@lacrosseunlimited.com

    Call Us
    877.800.5850 ext 3