Frequently Asked Questions
Shipping
When will my order ship?
Orders placed before noon for non-custom items, will ship out the same day. All other orders will ship the following business day. Customized items such as custom helmets, dyed/strung sticks and custom printed apparel have longer leads times and can take 5-7 business days of processing before shipping.
Does expedited shipping speed up custom orders?
No, expedited shipping would only speed up the shipping time, not the processing time on custom items.
When should I expect to receive my order?
Economy Shipping - 3-10 Business Days (occasionally delivers on weekends)
Standard Shipping - 2-6 Business Days (occasionally delivers on weekends)
2 Day - 2 Business Days (no weekend deliveries)
Standard Overnight - 1 Business Day (no weekend deliveries)
Can I ship to an international address?
LacrosseUnlimited.com can only ship orders to the United States.
What is the cutoff time for Expedited delivery?
Orders with expedited delivery must be placed before 9:30AM EST to ship out the same day. Otherwise, it will ship out the next business day.
How do I track my order?
When your order ships, we’ll send you an e-mail with a trackable link to track your order through FedEx’s site. If you can’t locate this email, you can contact our customer service team at web@lacrosseunlimited.com.
Can I ship to an APO/FPO address?
Yes, but you may experience shipping delays. Please select the economy shipping option at checkout. You may experience delays if the order features a dropship item that is being shipped directly from a vendor.
Returns
What is Lacrosse Unlimited’s return policy?
Returns have 30 days (60 day extension during holiday season) from date of purchase for a full refund and must be unused in the original manufacturer's condition. All refunds over 30 days will be issued a store credit or online gift card. After 60 days, products no longer in-line from manufacturers are subject to management's discretion. Orders can be returned online or returned or exchanged at any of our store locations. Returns due to Lacrosse Unlimited error are not subject to return shipping charges. We do not allow online exchanges at this time. We recommend placing a new order or visiting a store location for an exchange. Please note Final Sale merchandise and custom dyed and strung heads, personalized apparel, and accessories are ineligible for return or exchange.
Can I return a custom item (helmet, tee, or custom dyed head)?
No, you cannot. You are allowed to exchange custom helmets as long as you pay the 20% restocking fee. When we receive your helmet back for exchange, we'll give you a call to the number you provide us on the Return/Exchange form to make that payment and process the exchange.
How do I make a return?
Online Returns
All return packages must include the return form below (print). Please fill out the form to the best of your abilities and send your return to the address on the form. Please note, you are responsible for your own shipping method and postage. We are no longer accepting online exchanges. We recommend placing a new order or visiting a store location for an exchange.
Click here to download the Return Form
In-Store Returns
We offer FREE returns or exchanges 30 days from date of purchase for a full refund at any of our store locations. Find your nearest location here
Warranty
What is our warranty policy?
Click below to view each manufacturer's warranty information against defect during normal play.
ALL Manufacturer Warranties Are Void On Custom Dyed Lacrosse Heads.
Lacrosse Unlimited is an Authorized Dealer for all brands we sell online and at retail stores. Buying from an authorized dealer allows your equipment to be covered under the brand's limited warranty. Each product's limited warranty period is specified on the manufacturer's website / packaging. The warranty period is effective from the original date of purchase on the Lacrosse Unlimited receipt / invoice or online by registering for an account. Lacrosse Unlimited only covers the first 30 days from purchase date. After the 30 days all warranties go to the manufacturer.
Brine - Click Here
Cascade - Click Here
ECD - Click Here
EPOCH - Click Here
Lacrosse Unlimited - Click Here
Maverik - Click Here
Nike - Click Here (equipment powered by STX)
Stringking - Click Here
STX - Click Here
TRUE - Click Here
Under Armour- Click Here
Warrior - Click Here
Email Us
web@lacrosseunlimited.com
Call Us
877.800.5850 ext 3
