How can I contact you?

To get in touch with us, our customer service team is available Monday through Friday, from 8 AM to 5 PM. For live assistance, you can use our Live Chat feature during business hours. If you need help with web sales, feel free to call 877-800-5850 ext. 3 or email us at web@lacrosseunlimited.com. For team sales inquiries, please contact us at 855-483-2658.

 

When will my order ship?

Orders placed before noon for non-custom items will ship out the same day. All other orders will ship the following business day. Customized items such as custom helmets, dyed/strung sticks, and custom-printed apparel have longer lead times and can take 5-7 business days to process before shipping.

 

Does expedited shipping speed up custom orders?

 

No, expedited shipping would only speed up the shipping time, not the processing time on custom items.

 

When should I expect to receive my order?

Economy Shipping - 3-10 Business Days (occasionally delivers on weekends)
Standard Shipping - 2-6 Business Days (occasionally delivers on weekends)
2 Day - 2 Business Days (no weekend deliveries)
Standard Overnight - 1 Business Day (no weekend deliveries)

Can I ship to an international address?

LacrosseUnlimited.com can only ship orders to the United States and Canada.

What is the cutoff time for Expedited delivery?

Orders with expedited delivery must be placed before 9:30 AM EST to ship out the same day. Otherwise, it will ship out the next business day.

How do I track my order?

When your order ships, we’ll send you an e-mail with FedEx tracking or you can track your order here. If you can’t locate this email, you can contact our customer service team at web@lacrosseunlimited.com. 

Can I ship to an APO/FPO address?

Yes, but you may experience shipping delays. Please select the economy shipping option at checkout. You may experience delays if the order features a dropship item that is being shipped directly from a vendor.

 
What is Lacrosse Unlimited’s return policy?

Returns have 30 days from the date of delivery for a full refund and must be unused in the original manufacturer's condition. All returns over 30 days will be issued a store credit or online gift card. After 60 days, products no longer in-line from manufacturers are subject to management's discretion. Orders can be returned online or returned or exchanged at any of our store locations. For online returns, we charge a flat rate of $9.99 which will be deducted from your total refund. Returns due to Lacrosse Unlimited error are not subject to return shipping charges. We do not allow online exchanges at this time. We recommend placing a new order or visiting a store location for an exchange. Please note clearance/sale items, custom dyed and strung heads, personalized apparel, and accessories are ineligible for return or exchange.

 

Can I return a custom item (helmet, tee, or custom-dyed head)?

No, you cannot. All custom items are final sale and ineligible for return or exchange.

How do I make a return?

Online Returns

 

Start an online return here.

 

Locate your order # and email and follow the prompts to start your return.

 

Submit your return. You will receive a pre-paid return shipping label that will also be included in your return emails. Please note: you are responsible for the return shipping cost of $9.99 which will be deducted from your total refund. However, if there is an error on our end we will waive the return shipping cost. Contact us right away if there is a problem with your order.

 

Place your return into the original packaging and attach the Fed Ex return label to the outside of the package and drop it off at your nearest Fed Ex location.

 

Once the order is received at our warehouse and goes through quality inspection, we will issue you a refund to your original form of payment or merchandise credit. You will be refunded for the item(s) minus the $9.99 return shipping cost.

 

In-Store Returns

 

We offer FREE returns or exchanges 30 days from date of delivery at any of our store locations. Find your nearest location here.

 

What is your warranty policy? 

 

See full policy here.